Titan

The Ask

When Titan, a household name since 1984, reached out to us, we knew we were in for something special. They asked us to work with their smartwatch division—spanning the trendy Fastrack and the iconic Titan brands. With 4 million smartwatches sold annually through their website and 1,100+ stores across India, we knew they needed standout sales collateral and customer support documentation.

But here’s the kicker: when we asked if they had a reference in mind, they said, “We want to create something so good that it becomes the template for other companies to follow.” Now that got our creative juices flowing.

Our Approach

Titan sent us samples of every watch, and we didn’t just look at them—we lived with them. We explored every feature, pushed every button, and tested every function. Our goal? To weave all that tech magic into instruction sets and stories that were clear, fun and easy to follow.

We then designed a clean, aesthetic design language that was highly functional and yet very easy on the eyes. With premium looking layouts that would set the tone for all of Titan’s future collateral, we began putting together each content piece.

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What We Created

One Pagers

These sleek One-Pagers we made for several Titan smartwatches highlight all the key USPs and standout features in a clear and concise way. The objective? To serve as Sales Sheets for the over 2000 Titan on-ground Sales personnel across India. But with the story so tight and aesthetics so on-point, Titan often used them as digital and in-store customer-facing collateral too!

One Pagers

QSG and Product Manuals

These are small booklets that go in each Titan watch box. The Quick Start Guide (QSG) aims to guide new customers through the process of starting their watch including aspects like how to assemble and charge it, or how to pair the smartwatch with the mobile app. The Product manual covers details such as warranty, service, repair and guidelines on handling and care.

QSG and Product Manuals

User Manuals

We also created full-fledged User Manuals that were as sleek and stylish as the smartwatches themselves. These manuals cover all the product specs, guidelines for unboxing and charging the watch, details about the mobile app for tracking health metrics, and instructions for configuring and using all the watch features. Housed as a PDF on the respective Product pages on the Titan website, each User Manual helps delight thousands of Titan customers as they navigate their new watches with ease.

User Manuals